Job Title:

Hire Controller / Depot Supervisor

Reporting To:

Divisional Director

Location:

Stoke on Trent

Hours:

40 hours per week - Monday to Friday 7.30am until 16.30 pm

Overtime is occasionally available at weekends.

Salary:

26,250.00 plus overtime/bonus.

Benefits:

Qualifications:

Full UK Driving Licence is essential.
Previous experience in a hire controller or depot-based role (plant / tool hire experience preferred) but not essential but not essential as training will be given.
Strong organisational and multitasking skills.
Excellent communication and customer service abilities.
Proficient with computer use and basic IT systems.
Ability to be a team player and work under pressure.

Responsibilities:

Handle all customer hire enquiries via phone, email, and in person
Process hire orders, returns, and off hires accurately and efficiently.
Coordinate with drivers and workshop staff to schedule equipment deliveries.
(some driving will be required)
Maintain accurate records of stock levels, hire contracts and equipment availability.
Help in the day to day running of the depot, ensuring operational efficiency.
Ensure equipment is maintained, serviced, and presented to a high standard.
To clean service and test all equipment upon return from hire to ensure safety and compliance with the relevant regulations and to ensure our high company standards are maintained.
Deputise, supervise, and support staff, fostering a positive and productive work environment.
To carry out general housekeeping duties as required.
Monitor health and safety compliance within the depot.
Resolve customer issues promptly and professionally.